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CANCELLATION & SETTLEMENTS

Refund Policy

Transparent terms governing cancellations, order returns, product unavailability, and digital settlement procedures.

Summary of Refund Terms: We strive to maintain absolute transparency in every transaction across digital saving schemes and gold purchases. In cases of cancellation or non-availability of products, refunds are handled strictly through official banking channels to the original payment source.

Welcome to Kuberjee Gold Refund Policy

In the case of cancellation or return of an order, the value of Gold will be calculated as a promotional campaign amount. After deducting the applicable cancellation charge and administrative costs, the refundable amount will be paid to the customer.

Any refunds due by Kuberjee Gold to the customer for the non-availability of an item, coin, or product will be credited directly to the customer’s verified bank account only.

Digital Gold Accumulation & Liquidation

Digital gold purchases executed at live market bullion rates are immediately allocated in independent, insured custodial vaults on your behalf. Because live market prices fluctuate in real time, digital gold purchases cannot be cancelled after execution.

Instead, you retain full liberty to liquidate your gold at any time by selling your balance back on the platform at the prevailing live market selling price, with instantaneous settlement directly to your bank account via UPI or IMPS.

Scheme Cancellation & Pre-Mature Closure

If a customer chooses to cancel or pre-maturely close a recurring gold saving plan (such as an 11+1 instalment scheme) prior to reaching full maturity:

  • The total principal amount deposited by the customer is refunded or converted into gold value according to the scheme's specific terms and conditions agreed at the time of enrolment.
  • Promotional bonuses, complimentary jeweller instalments, or discount vouchers applicable only at full maturity will not apply to premature closures.
  • Refunds will be processed in accordance with the jeweller's documented scheme cancellation guidelines and state regulatory mandates.

Refund Processing Timelines

All approved refund requests will be initiated within 3 to 5 business days from the date of approval. The funds will reflect in the customer's bank account or original payment instrument within standard banking settlement cycles (typically 5 to 7 business days depending on the customer's issuing bank).

Support & Escalations

For any queries, disputes, or assistance regarding a pending refund, cancellation request, or transaction status, please reach out to our grievance and support team:

Customer Support Desk:
Email: info@kuberjeegold.com
Phone: +91 9909918080
Office: 4th Floor, 418 Sunshine Complex, Opp. CNG Pump, Sudama Chowk, Mota Varachha, Surat - 394101

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